Hospitality Services Coordinator, Student Intern

• St. Luke's Hospital
• Nov 2, 2009 - Jun 21, 2012
• Offered permanent position with St. Luke’s based on internship performance Responsible for oversight of 21 employees working in the linen department Accountable for cost & inventory control, payroll, HR functions Execute measures to cut labor by 1.6 FTEs and total expense by 6% Recruit, train, and cross-train employees to achieve a cross capable and efficient workforce Address problems and conflict brought forth by employees or customers Co-chairman of a clinical LEAN committee to reduce noise on the units to improve HCAHPS survey scores Designed, implemented, and monitored multiple cost saving programs including the launch of the Eco-Clamshell Developed and facilitated environmentally sustainable initiatives organization wide

Manager, Guest Services Representative

• ZMC Hotels
• Jan 1, 2007 - Mar 1, 2011
• Promoted to Guest Services Manager based on performance as Guest Services Representative Developed conflict resolution skills while working with guests and employees Assisted in setting goals for front desk employees to maximize revenue from reservations Developed and presented the benefit of building a strong presence in social media Resolved customer complaints; recommended changes to current operations Streamlined operations with food & bev, laundry, housekeeping, and maintenance Created and developed reports to organize front desk operations

Customer Service Agent

• Qwest Communications, Inc.
• Jun 1, 2005 - Feb 1, 2010
• Selected for acting management position based on demonstrated leadership skills Executed customer requests with courtesy, speed, and accuracy Maintained an “Outstanding” customer service rating for 5 years Founded and managed "The Scoop", a monthly newsletter

Practice Manager

• Prior Lake Pet Hospital
• Jun 21, 2012 - Current