Director of Email

• Synacor
• Sep 1, 2011 - Current
• I am responsible for all aspects of Synacor’s email and collaboration offering. This includes leading the email product development team, technical operations team, as well as the email architecture team. In addition, I have responsibilities for planning, architecting, and driving purchase of the required infrastructure to ensure continued scaling of the email offering.

Email Operations Manager

• Synacor
• Mar 1, 2010 - Sep 1, 2011
• I managed a team of Email Administrators, Email Engineers and Postmaster providing hosted/managed email services for ISPs. Worked with the team to increase operational efficiency, and provide better value for our customers. - Focus on creating a good culture of open communication between the operations team and the development/product team - Increasing level of Automation to increase reliability and predictability, and provide the right level of effort spent for a given task - Provide better Metrics for the environment, to better understand what is occurring and how to provide that better value.

Sales Engineer

• Delta Square, Inc.
• Jun 1, 2008 - Mar 1, 2010
• DeltaSquare is a Value Added Reseller, partnered with Sun Microsystems, Hitachi, Vmware, EMC, Cisco, and Symantec. I worked with our clients to determine issues that they were having, then design a solution using our partner products or using our Professional Service resources to solve their problems. Once the sale was completed I then took over as the post-sale engineer, either working to implement or integrate the new products depending on the services purchased. In addition I worked to continue to be informed and well trained on all the newest technologies. I also worked to help determine future areas of growth for Delta Square, pushing more into the product set of our partners and trying to determine where the growth in the industry is moving. I worked in order to determine client's specific pain points, draw out additional requirements, and designed a solution to fit their needs. In all cases, it was an iterative processes and budget constraints and moving requirements caused projects to change as time went on

Sr. Systems Administrator

• Synacor
• Jun 1, 2007 - Jun 1, 2008
• Lead Administrator for a large hosted email environment, running a clustered Zimbra environment, across nearly 50 severs and 1.5 million email boxes. Started as the only email administrator, but as the environment grew other administrators were brought in and I took over the roll of team lead. The Zimbra environment contained many open source components that, through working with Zimbra, and working internal, we either kept the stock software, or replaced it to increase flexibility and performance. A lot of time was spent dealing with spam. I implemented a replacement of the native postfix email transport agents, to the Cloudmark Gateway MTA (a bundled version of MessageSystem's Ecelerity MTA) to provide more robust spam filtering, as well as high level of scriptability within the MTA itself. Other components for Zimbra were upgraded and/or replaced as well including: LDAP directory, Perdition imap/pop proxy server, and other interactions between the other core products from Synacor into the Zimbra environment. In addition I explored other mail environments and different webmail frontends to augment or replace the Zimbra environment in the future. In addition to my role as Administrator, I also worked in presales engineering as well. On multiple occasions I went to potential clients to help sell them on the Synacor hosted email solution.

Senior Systems Administrator

• Meritain Health
• Sep 1, 2006 - Jun 1, 2007
• Worked as Unix Administrator, SAN Administrator, and Network Design. Multiple projects to update the environment and create a foundation that can scale to an enterprise level of service. Migrated multiple standalone Solaris machines to Solaris zones on larger Solaris boxes, as well as migrating Solarisservices to Linux servers running in Vmware where it made the most sense. Setup monitoring services using Cacti and Nagios to trend and alert on the systems, filling in a large gap in the environment. Managed two EMC Clariion CX3-40s, involving the project to migrate from an older SAN and local storage to the new centralized storage. Helped work on design of the MPLS network to connect the multiple sites into the data center in Amherst. Part of the team to evaluate and purchased upgraded tape library, SAN storage, and Vmware hardware. Also worked on a small team to create a proposal for the consolidation of many mail systems, to a single system. Also was on major ongoing project for the installation and support of a Medical Claims system, running on a Solaris 10 zone backend, and RHEL Apache frontend. Installed from the ground up with little to no documentation and worked out scripts to manage the multiple environments. Worked closely with the vendor to get the system up and running and to create new instances for a development environment. Setup Cacti to monitor utilization for capacity planning and budgeting. Established and recommended policies and procedures for system use.

Unix Administrator - Contractor

• HSBC
• Jul 1, 2006 - Sep 1, 2006
• Worked on a three month contract at PSI for HSBC. Worked on a team of two to transition responsibilities of the Linux environment from the Intel team to the RISC (Unix) team. Worked on problem analysis of the existing systems, and how to best transition the support. In addition worked on a POC team for Quests' Unix authentication via AD, which involved setting up a AIX/Solaris test environment and working to get it set up to authenticate via Quest tools to a test AD domain, working together with the Information Security and Windows Directory Services department.

Systems Administrator

• Personal Computers Inc
• Sep 1, 2005 - Jul 1, 2006
• Hired for the Operations staff in the Central Systems Management department. Was the a UNIX administrator, for the 5 AIX LPAR frames, holding 13 virtual servers, most were database servers running Sybase. In addition, worked as Level 3 support for the Windows and Unix trouble tickets, including Citrix, AD and LotusNotes support and maintenance. In addition, worked on updating documentation for the UNIX servers, so that other members of the staff would be able to do first level troubleshooting. Major projects involved working on and troubleshooting issues with the HP Proliant Blade system

Linux Systems Administrator

• INSTALLS inc
• Jun 1, 2004 - Sep 1, 2005
• Maintained the nearly 20 Redhat legacy servers (7.3, 8, 9) running such services as: Nagios network/host monitoring, Network MRTGs, Imap/Postfix email server, Multiple Tomcat/Apache environments with Postgresql 7 backends, Oracle 9i finance database, DHCP and DNS integrated with 2000 AD Domain. Worked closely with the developers and DBAs in order to script and assist with various works and projects. In addition was in charge of maintaining the Cisco PIX firewall, Cisco VPN concentrator, and various Cisco Switches.